Shipping & Returns
Free shipping is available to posted and couriered items with a purchase value of $100 or more.
Shipping & handling costs apply to posted and couriered items with a purchase value less than $100
All orders are processed within 3 working days of the purchase date. Due to changes with Australia Post's delivery schedules, items may take longer than estimated. If you have not received an order within 10 days, please notify us by email at: email@example.com
Customers wil be emailed a link so that they can track their orders online. Customers are advised to check their tracking number online to determine when their parcels will arrive. In the case where an item has not been delivered yet shows as being delivered in the online tracking, it is the customer's responsibility to follow this up with the carrier as delivered items are no longer considered the property of the sender.
Weight based shipping for items under 500 grams are not registered with a tracking number through Australia Post. Only parcels sent as Express Post or Registered Mail can be tracked. Vasili's Garden will not be held liable in the case where items have not been delivered by Australia Post if tracking has not been selected by the customer.
Magazine subscriptions do not include tracking and are not sent via registered post. Vasili's Garden will ensure the address details listed on the envelope are correct based on details entered by the customer. Once magazines have been sent, Vasili's Garden take no responsibility for how Australia Post deliver items to the address and cannot be held liable in cases where magazines are stolen from letterboxes. Replacements will only be sent if address details have not been recorded correctly by Vasili's Garden.
Refund and Returns
Your satisfaction is our first priority at Vasili’s Online. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please read our Terms & Conditions prior to completing a return form.
To return an item, please follow this link: Returns
PO BOX 191 Bannockburn VIC 3331
Please include the following information:
- Your Order number if known (as it appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
Cheques & Money Orders
Bank cheques and money orders from Australia Post are accepted. Please call (03) 9337 7292 to confirm correct postage & handling costs before sending payment.
Cheques will need to be made out to Maresi Productions Pty Ltd.
Postal money orders will need to be made out to Vasili's Garden.
Cheques and money orders can be sent to:
PO BOX 191
Bannockburn VIC 3331