Yes, it can! We mail out all online orders with Australia Post! Please ensure you enter your full and complete address when checking out.

Once your order is dispatched, you will receive order updates via email to track its progress. Please allow up to 24 hours for updates to appear. Orders are processed within 1 to 5 business days. If you haven't received your tracking information, email us at admin@vasilisgarden.com. Note that items shipped via regular mail post (such as seed orders) cannot be tracked.

We have a maximum weight limit of 22kg for all free shipping orders. Due to the high costs of
postage, any orders that have a weight total of 22kg and above, will be subject
to postage charges or order cancellations if shipping costs are not covered.
Free Shipping over $200 is eligible on most products, unless stated in the
description of any particular item (eg. Black Grit 18kg, Superfood 6kg &
Worm Castings 10L may incur postage charges even if the total value of the
order is over $200).

Free shipping is applied to all seed orders, which are sent via regular untracked mail. Please
note that Vasili’s Garden cannot be held responsible for any lost or damaged
mail.

All parcels require a signature unless you specify otherwise in the delivery instructions at checkout. Please note that the delivery instructions field has a 50-character limit, so keep it brief!

Oh No! We’re sorry to hear this. Please email admin@vasilisgarden.com and include the following details.

-Name

-Order Number

-Clear Images of broken/damaged items (please include images of damaged packaging if applicable)

-Details of items and damages in your order

Our team will assist you further from there!

After selecting your items, go to the Shopping Cart page, choose Store Pickup, and select your closest store for Click and Collect. Complete the checkout process and payment to place your order. Once your order is received and prepared for collection, you will be notified via email or phone with the details for pickup.

We encourage all Click and Collect orders to be collected within one week of placing the order. These orders will be held for a maximum of three weeks and may be cancelled after this period. If you are unable to collect your order within this time frame, please contact our team for further assistance.

You can apply any discount code/gift voucher code at Checkout.

All codes must be entered at the checkout page before completing your order. Ensure the spelling is correct and the code is valid for the time/item. For Reward Points FAQ’s, please see the LOYALTY & REWARDS category.

Strictly no discounts can be applied after an order has been completed.

Oh No! Not to worry though, just get in touch with us via our email admin@vasilisgarden.com and provide us with your order number and details of item/s that are faulty. Please explain if the item had arrived faulty or has stopped working upon use.

We may also require photo/video proof, demonstrating where the item is faulty, for our records. Please note, items that have clearly been damaged or not carefully maintained by receiver, will not be covered or replaced.

Depending on the items you ordered, your order may be split into two shipments, with the second delivery on its way. If you are uncertain, please contact our customer service team at admin@vasilisgarden.com.

Our customer service team will be able to help get this mix up fixed! Just get in touch with us via email so we can help! admin@vasilisgarden.com

Make sure you’ve scoped out your junk and spam folders in case the notification has been sent there.

Shipment notifications can take up to 24 hours to be received once items have been despatched. Please allow 1-5 business days for processing of your items, before they are despatched.

If you still have not received an email or are unsure, feel free to contact us via email and we will be happy to assist you further.

If an item shows as delivered in the online tracking but has not been received, it is the customer's responsibility to follow up with the courier, as delivered items are no longer considered the property of the sender. If you are unable to get assistance from the courier, please contact us for further help.

Uh oh! We’ll need to fix this for you right away before your order goes out the door, so please get in touch straight away with your correct shipping address!

Once an order has been despatched, we unfortunately cannot make any changes to the shipping details.

Once an order is placed, we can't make changes to the items you’ve ordered. Please reach out to us right away so we can look into this further for you.

We all make mistakes. We'll do our best to cancel your order, but there's only a small window to do so. Contact us ASAP so we can check it out for you!

You can request to be notified when an item is back in stock. If this function is not available on the specific product page, send us an email with the name and details of the item you’re after, so we can check for you!

Please ensure all spelling is correct and you are entering the email & password you used when creating the account. If this has not helped, you may need to reset your password and re-attempt. Still no luck? Just shoot us an email so we can help!

By following the ‘Forgotten Password’ link, you can safely and securely reset your password directly from our login page. Just make sure to check your junk/spam folder for the automated notification if you did not receive it. If you are still having issues with resetting your password, send us an email: admin@vasilisgarden.com

To unsubscribe, open one of the emails received from Vasili’s Mailing list. Scroll to the bottom of the page and select ‘unsubscribe from this list’.

Simply register for an account on our website! If you already have an account, you will automatically be enrolled in our rewards program!

Earn 5 reward points for every $1 spent when shopping online! You can also earn points by completing tasks such as following our social pages, celebrating a birthday & even just from creating an account on our website! You can find ways to earn this by clicking on our ‘Rewards’ button, on the bottom right hand page of the website.

You can redeem points by ‘purchasing’ vouchers or products using your points.

Click on the Rewards button > then click ‘Ways to redeem’. Once you have earned enough points, you can redeem those points for online coupons or free products.

When redeeming points for online coupons, view the ‘order discount’ reward and drag the orange circle across the bar to your desired discount value. When you have redeemed a reward, your coupon code with automatically be applied to your cart.

You can redeem a maximum of 4,000 points per reward - redeeming 4,000 points earns you a $40 coupon!

Note: once you have redeemed points, this cannot be reversed. If you do not wish to apply the reward to your order straight away, it will be saved under ‘Your rewards’

Once you have redeemed loyalty points for a Coupon/free gift/other; those points are forever allocated to that reward and cannot be converted back to loyalty points. You have 6 months to redeem the reward, before it expires.

However, get in touch with our team as they may be able to reverse the points for you, if your reward has not yet been redeemed.

Please note, only 1 reward can be redeemed per order. However, rewards can be applied along with any online coupon code and/or product discount/sale.

No! There is no minimum spend to redeeming your rewards!

Loyalty points & rewards can only be redeemed online and not in-store / at our C&C locations. Although, you can redeem rewards for online click & collect orders!

Birthday Points are rewarded on the day of your birthday each year! This reward is limited and only available to customers in Tiers 2-5.

Please note: you will not be rewarded points for your birthday if you enter a date that is within the next 30 days, but will be rewarded the following year on that date.

Tiers are milestones reached when earning points. You will start on tier 1 when creating an account and move up to each tier by earning points. Tier statuses are based off points earned each year. Achieve each tier status by earning points, either by shopping online or by achieving tasks:

Annuals – Tier 1: Earn 0 points

Seedlings – Tier 2: Earn 875 points

Perennials – Tier 3: Earn 2,000 points

Saplings – Tier 4: Earn 5,000 points

Evergreens – Tier 5: Earn 10,000 points.

Each new magazine issue is delivered approximately at the beginning of each new season. Exact delivery times may vary based on the seasonality of the postage or courier.

For all new subscribers, the magazine subscription will commence with the following seasons new issue.

You can cancel your subscription at any time through the subscription portal on your account page. Please note, cancelling your subscription will only cancel your next billing cycle and will not cancel any outstanding magazines due in your current subscription. We do not process refunds or cancellations for active subscriptions.

Ensure you are logged in to the website, as you cannot access any of the Subscription back issue pages unless you are logged in and hold an active subscription. If you are logged in and still cannot access any pages, please send us an email so we may further investigate this.

Please contact our team for any changes to your subscriptions shipping address and we will ensure that your address is updated successfully.